Policies

Exchange Policy

All sales are final. Please do not accept any products that appear damaged from shipping. If you receive any damaged product(s), please contact our support team via email at support@generositywater.com within 7 days of the order's delivery date. Please include your order number, name, and email so we can contact you.

All damaged item replacements must be authorized by us.

 

Shipping Policy

You will receive an email with your tracking information once it becomes available. Please allow 3 business days for the tracking number to become active, so you can accurately track your package. If tracking is still unavailable after 3 business days, please contact our support team via email at support@generositywater.com with your order information.

Please Allow 5-7 Business Days For Domestic Orders.

Please Allow 10-21 Business Days for International Orders.

Please contact us via email at support@generositywater.com for any bulk (20+ cases) domestic or international orders.

We are not responsible for lost or stolen packages.

Please Note: If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Generosity Water will not provide any form of refund nor reship the order.

 

Resale Policy

Purchases made on the Site are intended for end users only. Products sold through this Site are not authorized for resale.

Terms of Use

By using our website, you agree to the Terms of Use. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice (including after you have submitted your order).